Last Updated: 1 January 2025
At HSH, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage with our services, or communicate with us.
By using our services, you agree to the practices described in this policy. If you do not agree with the terms, please do not use our services.
1. Information We Collect
We may collect personal and non-personal information in several ways, including:
1.1 Personal Information
This may include:
- Full name
- Company name
- Email address
- Phone number
- Billing information
- Job title and industry
1.2 Technical Data
- IP address
- Browser type and version
- Device type and operating system
- Referring pages and exit URLs
- Date/time stamps
- Website usage details through cookies
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our services
- Communicate with you regarding inquiries or support
- Process certification or testing requests
- Improve our website and customer experience
- Send administrative or promotional communications (you can opt-out)
- Comply with legal and regulatory obligations
3. Disclosure of Your Information
We do not sell or rent your personal data. However, we may share your information with:
- Trusted third-party service providers (e.g., cloud hosting, payment processors)
- Regulatory bodies or government authorities, when legally required
- Internal staff strictly for business-related needs
All third parties are obligated to keep your data confidential and secure.
4. Data Retention
We retain your data only as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal, tax, accounting, or regulatory requirements
5. Security of Your Information
We implement industry-standard security measures to protect your information:
- Secure servers and encryption
- Access controls and authentication
- Regular system monitoring
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
6. Your Rights and Choices
Depending on your location, you may have rights to:
- Access or request a copy of your personal data
- Correct or update inaccurate information
- Request deletion of your data
- Object to or restrict certain data processing
- Withdraw consent where processing is based on consent
To exercise these rights, contact us at: management@hshcert.com
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Improve website functionality
- Analyze usage and trends
- Remember user preferences
You can adjust cookie settings through your browser at any time. Disabling cookies may affect site functionality.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to read their policies before submitting personal information.
9. International Data Transfers
If you are accessing our services from outside Malaysia, your data may be transferred to and processed in Malaysia or other countries where our service providers operate. By using our services, you consent to such transfers.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We recommend reviewing this policy periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact:
HSH – Compliance & Certification Services : management@hshcert.com